Replacement Policy

Eligible Product Issues

At Green Fibre, we offer replacements for eligible products received damaged, defective or incorrect. You may request a replacement if:

• Your product arrived damaged or broken.
• Your product has a manufacturing defect.
• You received a different product, size or colour from what you ordered.
• Parts or accessories included in your order are missing.

Missing Items Resolution

For missing items, we will investigate and arrange to supply the missing item or provide another remedy required by law.

7-Day Standard Window

Please submit your replacement request within 7 days of delivery. For visible delivery damage, wrong items or missing items, please contact us preferably within 48 hours so we can investigate promptly.

Statutory & Warranty Protection

These reporting windows do not limit any statutory rights or applicable warranty coverage.

Exclusions

Our standard replacement policy does not cover:

• Change of mind or personal preference.
• Selecting the wrong size, colour or product when the correct ordered item was delivered.
• Damage caused after delivery by misuse, accidental breakage or failure to follow care instructions.
• Normal wear and tear.

Customized & Personalized Products

Customized products are not eligible for change-of-mind returns or exchanges. Claims for defects, delivery damage or incorrect fulfilment remain eligible for review.

Step-by-Step Instructions

Please do not send products back without receiving instructions from our team. Follow these steps:

1. Email info@greenfibre.org with your order number, contact details and a description of the issue.
2. Attach clear photographs of the product, affected area and packaging, where available. An unboxing video can help, but is not mandatory.
3. Our team will review the request and provide the next steps.
4. If approved, we will arrange collection where needed and confirm replacement availability and the expected dispatch timeline.

Inspection Process

We may request the affected product for inspection or replacement processing. This collection is part of the replacement process and does not create a general change-of-mind return option.

Packaging & Inspection Condition

Retain the product, accessories and original packaging where reasonably possible. If the packaging arrived damaged, use suitable protective packaging as instructed. Opening the product to inspect it does not, by itself, invalidate a defect claim.

Zero Cost for Approved Replacements

Green Fibre will cover approved collection and replacement delivery charges where the issue is a manufacturing defect, delivery damage or an incorrect item supplied by us.

Exact Match or Agreed Resolution

Approved replacements will normally be for the same product and variant, subject to availability. If the same item is unavailable, we will contact you to discuss the available resolution. We will not substitute another product or issue store credit without your agreement. Refunds will be provided where required by applicable law.

No Discretionary Change-of-Mind Refunds

We do not provide discretionary refunds for change of mind or personal preference.

Protection Under Applicable Law

Nothing in this policy excludes or restricts your rights under applicable consumer protection law, including any right to return goods or receive a refund where legally required. Replacement is not compulsory where the law entitles you to another remedy.

Third-Party Marketplaces

For purchases made through Amazon, Flipkart or another marketplace, please initiate your request through that platform. The applicable marketplace process and consumer rights will govern those purchases.