Refund Policy

7-Day Return Window

We accept returns within 7 days of delivery for most products. The product must be unused, in its original condition, with all tags and packaging intact.

Eligible Products

Most of our eco-friendly products are eligible for returns, including sustainable home goods, garden products, and natural fibre items, provided they meet our return conditions.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used, including personal care products, intimate items, food items, and customized/personalized products.

Product Condition

Products must be returned in their original, unused condition with all original tags, labels, and packaging. Items that show signs of use, damage, or missing components may not be accepted.

Original Packaging

Please return items in the original Green Fibre packaging. If the original packaging is damaged, please use appropriate protective packaging to prevent damage during return shipping.

Proof of Purchase

A valid order number or invoice is required for all returns. Please include your order confirmation or invoice with the return package.

Step 1: Initiate Return

Log in to your account and go to 'My Orders'. Select the order containing the item you wish to return and click 'Return Item'. Alternatively, contact our customer support team at support@greenfibre.com.

Step 2: Return Approval

Once your return request is received, our team will review it within 24 hours. If approved, you will receive return instructions and a return shipping label (if applicable) via email.

Step 3: Pack & Ship

Carefully pack the item in its original packaging. Attach the return shipping label and hand over the package to the courier service. Keep the tracking number for your records.

Step 4: Inspection

Once we receive your return, our team will inspect the product within 2-3 business days to ensure it meets our return conditions.

Refund Timeline

After successful inspection of your returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.

Refund Method

Refunds are issued to the original payment method used during purchase. For credit/debit card payments, the refund may take an additional 5-10 business days to reflect in your account, depending on your bank.

Partial Refunds

In some cases, partial refunds may be granted for items returned with minor defects, missing accessories, or slight damage. Our team will notify you before processing a partial refund.

Store Credit Option

As an alternative to refunds, you may opt for store credit, which will be added to your Green Fibre account immediately after inspection. Store credit never expires.

Free Return Shipping

We offer free return shipping for defective products, wrong items delivered, or damaged items received. In such cases, we will provide a prepaid return shipping label.

Customer-Paid Returns

For returns due to change of mind or ordering the wrong item, return shipping costs are the responsibility of the customer. Please use a trackable shipping method.

Return Shipping Costs

Return shipping costs for customer-initiated returns typically range from ₹50-150 depending on your location and package weight. We recommend using our partner courier services for discounted rates.

Product Exchanges

We currently do not offer direct product exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

Size or Variant Exchanges

For items where you need a different size or variant, we recommend placing a new order first to ensure availability, then returning the unwanted item.

Defective Item Replacement

If you receive a defective item, we will send a replacement at no additional cost. Contact us within 48 hours of delivery with photos of the defect.

Damaged During Delivery

If your order arrives damaged, please contact us within 48 hours with photos of the damaged product and packaging. We will arrange a replacement or full refund without requiring a return.

Wrong Item Received

If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be shipped and provide a prepaid return label for the incorrect item.

Missing Items

If items are missing from your order, please contact us within 48 hours of delivery. We will verify the issue and ship the missing items or issue a refund.

Order Cancellation

Orders can be cancelled within 24 hours of placement if they have not been shipped. Once shipped, please follow our standard return process after receiving the items.

The following items are not eligible for returns or refunds:

Personal Care & Hygiene Products

Items such as personal care products, intimate items, and hygiene-related products cannot be returned once the seal is broken or the product is used.

Perishable Goods

Food items, plants, seeds, and other perishable goods are not eligible for return unless they arrive damaged or defective.

Customized Products

Products that are personalized, custom-made, or made-to-order specifically for you cannot be returned unless they are defective.

Sale & Clearance Items

Items purchased during final sale or clearance events marked as 'non-returnable' cannot be returned or exchanged.

Gift Cards

Gift cards and e-vouchers are non-refundable and cannot be returned for cash or credit.

Refund Notifications

You will receive email notifications at each stage of the return and refund process: return approval, item received, inspection complete, and refund processed.

Return Rejection

If your return does not meet our conditions, we reserve the right to reject it. The item will be sent back to you, and you will be notified via email with the reason for rejection.

Restocking Fee

Currently, we do not charge any restocking fees for eligible returns. However, we reserve the right to implement restocking fees in the future with prior notice.

Multiple Returns

Customers with excessive return rates may be flagged for review. We reserve the right to refuse service to customers who abuse our return policy.